Terms & Conditions

Welcome to our website. These terms and conditions outline the basis for visiting our site and purchasing goods from us online.

By using our website and purchasing products from us, you confirm that you have read, understood, and agree to comply with these terms and conditions, including our privacy notice.

If you disagree with any part of these terms and conditions, please do not use our website or place an order with us.

Our website is intended for consumers only. If you wish to purchase our products as a trade customer, please contact us before placing an order.

Our contact details are:

  • By post: No.7 Prince William Road, Loughborough, Leicestershire,
    LE11 5GU, United Kingdom
  • By email:  sales@dermiral.com
  • By telephone: +44 117 205 5588

Your Promises to Us

You agree to the following:

  • You are at least 18 years old.
  • You will maintain only one account with us.
  • You will not impersonate others while using the site.
  • You will review the terms and conditions of any site you link to through us.
  • You will not use automated tools like robots, spiders, or scrapers on the site.
  • You will not attempt to bypass any access restrictions we have in place.
  • You will not engage in activities that could cause our systems to crash.
  • You will not replicate or use any part of the site for other sites or applications.
  • You will not attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer our systems.
  • You will not use our trademarks, designs, or layout without our permission.

2. Intellectual Property

2.1 All intellectual property rights on the Site belong to us and our business partners. The Site and its content must not be copied, duplicated, reproduced, modified, sold, or used in any manner without our explicit written permission.

2.2 All trademarks and logos displayed on the Site belong to us or our affiliates and are protected by trademark, copyright, and other applicable laws.

3. Disclaimers

3.1 We cannot guarantee that the Site will function exactly as you expect. While we strive to meet your expectations, we cannot assure that the Site will operate without interruptions or errors.

3.2 We do not warrant that the Site will be compatible with your device or completely secure.

3.3 Although we take reasonable steps to ensure the accuracy of information on the Site, we cannot guarantee its correctness. If accuracy is critical, please verify independently.

3.4 Any advice provided on the Site is general in nature and may not be suitable for your specific circumstances. Do not rely on this advice when making decisions.

3.5 We are not responsible for resolving any issues that may arise on your device due to using the Site, unless caused deliberately or recklessly by us.

3.6 When linking to external sites from our Site, ensure their safety. We do not control these linked sites and disclaim responsibility for their content or safety.

4. Forums

4.1 By participating in any forums hosted on the Site, you agree to adhere to the following guidelines:

  • Refrain from using obscene or vulgar language.
  • Ensure all submissions are lawful and respectful.
  • Avoid posting material that is abusive, threatening, harassing, defamatory, racist, ageist, or sexist.
  • Do not promote violence in any form.
  • All posts must be in English.
  • Do not share links to other sites that violate these rules.
  • Advertising is not permitted in any forum.
  • Do not impersonate others.
  • Do not post any content containing viruses, trojans, crawlers, or anything else that could harm our software, hardware, or networks.

4.2 We retain the right to moderate all forum posts and remove any content that does not comply with these rules.

4.3 By submitting a post, you warrant that you are the author and hold all associated rights. You grant us permission to repost your content without compensation or further permission.

4.4 Views expressed in posts are those of the authors and not necessarily endorsed by us.

4.5 If you encounter objectionable content, please notify us promptly for review and potential removal.

5. Site Availability

5.1 We do not guarantee continuous availability of the Site. If the Site becomes unavailable for any reason, we are not liable for any losses you may incur.

5.2 We reserve the right to modify, suspend, or terminate the Site and its services at any time without compensation to you.

6. Limitation of Liability

6.1 To the fullest extent permitted by law, we disclaim liability for any losses incurred from using the Site. Your use of the Site is at your own risk.

6.2 These Terms do not exclude or limit our liability for death or personal injury caused from our negligence or fraud.

7.1 We do not control the content of websites linked from our Site and are not responsible for any losses you may experience using those sites.

7.2 We do not endorse or accept responsibility for the actions, content, products, or services of linked sites. You should review their terms and privacy policies.

7.3 A link to another site does not imply our endorsement of that site.

7.4 We cannot guarantee the functionality of links we provide.

8. Changes to These Terms and Conditions and the Site

8.1 These Terms may be updated periodically, and we are unable to individually notify all our visitors of these changes.

8.2 Each time you open the Site, please review this page to check for any updates to the Terms.

8.3 We reserve the right to modify the Site as we deem necessary, and these Terms will apply to all such modifications.

9. Additional Terms

9.1 Governing Law – These Terms are governed by the laws of England and Wales, and only these laws apply to this agreement.

9.2 No Partnership – This agreement does not constitute a partnership or joint venture between you and us.

9.3 Entire Agreement – These Terms replace any previous agreements and represent the complete understanding between you and us.

9.4 Timeframes – Time is not considered critical in any part of these Terms.

9.5 Severability – If a court or other authority finds any part of these Terms unenforceable, the remainder will still apply.

9.6 Notices – Official notices must be sent via email to the addresses provided by each party.

9.7 Entirety of Agreement – These Terms constitute the entire agreement between us.

**Buying Conditions**

These conditions apply when making purchases through the Site.

1. Accounts

1.1 To place an order, you must first create an Account.

1.2 When creating an Account, you agree that:

– All information provided is accurate and truthful.

– You will keep this information current.

– Your Account details are confidential and not to be shared.

– You will not disclose your username or password.

– You will log out after each session.

1.3 We reserve the right to close your Account at our discretion. Any balance owed will be refunded upon Account closure.

1.4 If a payment to your bank account is rejected and you fail to provide an alternative within 28 days, we may retain the funds to cover associated expenses.

1.5 Suspected fraudulent activities may be reported to the authorities. Any Account balance may be withheld to cover related costs.

1.6 Only one Account per individual is permitted.

1.7 You confirm that you are purchasing as a consumer and not for resale.

1.8 We may retain any commission or interest earned from transactions or Account funds.

1.9 You may cancel your Account at any time by emailing us.

2. Products

2.1 We do not provide medical advice, either on the Site or elsewhere. Any guidance offered on the Site is general and should be verified by a healthcare professional. You agree not to use any Product until you have taken reasonable precautions to ensure it will not harm you.

2.2 Before using any Products, you must follow all accompanying instructions provided with each Product.

2.3 The use of syringes, needles, or threads can be hazardous. If you lack prior experience with such equipment, we strongly recommend consulting a qualified professional.

2.4 Products ordered will be delivered as selected through the Site.

2.5 All Product images on the Site are for illustrative purposes only. We cannot guarantee that the packaging depicted will match what you receive, or that colors shown on your screen will precisely match the actual Product.

2.6 Published measurements and sizes are subject to slight manufacturing variations.

2.7 You warrant that all information provided to us is accurate, complete, and not misleading.

2.8 We do not guarantee the availability of any Products from our stocks. We reserve the right to cancel your order if we cannot supply the Products within a reasonable timeframe at our sole discretion.

2.9 All pricing information on the Site is accurate at the time of publication online. However, we reserve the right to modify prices, or withdraw or adjust any advertised items or special offers periodically.

2.10 If prices change between the time you place your order and when we process it and take payment, you will be informed of the updated price. You will have the option to cancel your order before processing if you wish.

International Customers

3.1 We do not assume responsibility for any import duties or taxes applicable to our services outside the United Kingdom, and we do not provide estimates for such charges.

3.2 You acknowledge that you are the importer of record and agree to ensure that your use of any Product we supply complies fully with the laws of the country where you intend to use it.

3.3 You warrant that the use of any Product is lawful in the jurisdiction where you intend to use it and agree to indemnify us against any losses we may incur if you breach this warranty.

4. Order and Payment

4.1 A legally binding contract based on these Terms is formed when we accept your order.

4.2 You may modify your order at any time before we accept it.

4.3 Upon placing an order with us, we will send you an email acknowledging receipt of the order and confirming its value. This acknowledgment does not constitute acceptance of your order.

4.4 We will notify you via email upon accepting your order (or any part of it), and this email will confirm our acceptance.

4.5 If, for any reason, we cannot fulfill the Product you have ordered, even after acceptance, we will refund all funds paid without further liability to you.

4.6 Ownership of the Product transfers to you upon receipt of full payment.

4.7 If we decline your order, we will refund all payments using the original payment method within 14 days of rejection.

4.8 We reserve the right to reject any order at any time and for any reason.

5. Bank Card Numbers

5.1 We do not store any information regarding your bank or credit cards beyond what is necessary to process refunds to your bank account.

5.2 Our payment gateways may retain details of your bank and credit cards to facilitate their payment services.

6. Voucher Codes/Discount Codes/Coupon Codes

From time to time, we may offer voucher, discount, and coupon codes, which will be effective only under the terms specified at the time of their offer.

7. Delivery

7.1 We cannot guarantee the exact delivery time stated and disclaim liability for any delays that may occur.

7.2 Delivery will be initiated only upon receipt of full payment from you.

7.3 Deliveries will be made strictly to the address and method specified during the ordering process. Alternatively, you may arrange to collect the Product from our premises by prior appointment.

7.4 If free delivery is offered for any Product, the delivery method will be determined by us.

7.5 While we endeavor to follow any delivery instructions provided, we cannot guarantee compliance and assume no liability for non-compliance. Please ensure clear display of any specific instructions in your order and email them to us at  sales@dermiral.com.

7.6 It is crucial to provide accurate delivery details, as errors cannot be rectified once the order has been dispatched.

7.7 You are responsible for ensuring access for delivery. We reserve the right to impose additional charges for refused deliveries, including delivery and administrative costs.

**8. Cancellation and Returns**

8.1 If you are purchasing any Product from us as a consumer, the following terms apply. These terms do not apply if you are not a consumer.

8.2 Custom-made Products cannot be cancelled or returned unless they are defective.

8.3 You are entitled to a refund or replacement of defective Products only, subject to these Terms.

8.4 If you wish to return a Product because you do not want it, you must notify us within 14 days of receiving it and cancel the contract by emailing us. We recommend obtaining proof of postage if sending by mail. After this period, you have no right to cancel.

8.5 You may cancel your order before we dispatch it, and we will refund the amount you paid through the original payment method.

8.6 Refunds or replacements will only be issued once we receive the unused Product in its original condition, with all original packaging, labels, tags, and unbroken seals intact.

8.7 Please ensure the returned Product is securely packaged to prevent damage. We recommend insuring the Product for its full value during transit and obtaining proof of postage for insurance claims.

8.8 We will inspect all returned Products before issuing any refund to ensure compliance with these Terms.

8.9 Products that have been used or damaged will not qualify for a refund.

8.10 If you receive a Product that is unsatisfactory, unfit for purpose, does not match the description, has faults upon delivery, or is damaged in transit, notify us by emailing  sales@dermiral.com within 28 days of delivery. Do not return the Product until instructed by us and we will cover reasonable return shipping costs. We may request photographic evidence of any issues.

8.11 By agreeing to these Terms, you acknowledge that we may confirm the agreement and Product details via email as required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

8.12 Failure to comply with these provisions may result in the loss of your right to a refund.

8.13 All returns should be sent to the address specified when we acknowledge your return request, and we can arrange carriage at your expense.

8.14 Please include your order date, order number, name, address, and details of the Product being returned in your email notification to us.

**9. Complaints and Disputes**

9.1 If you have a complaint about any product or service we provide, please contact us at  sales@dermiral.com within 14 days of the issue arising. Please provide us with full details of your dispute or claim in writing.

9.2 If the matter remains unresolved after 60 days from your initial notification, we agree to attempt to resolve it through mediation in accordance with the Centre for Effective Dispute Resolution Model (“CEDR”) Mediation Procedure.

9.3 The mediator will be selected by CEDR unless otherwise agreed between us.

9.4 To initiate mediation, either party must provide the other with written notice (“ADR Notice”) requesting mediation, with a copy sent to CEDR.

9.5 Mediation will commence no later than 60 days after the ADR Notice is provided.

9.6 Both parties agree that neither you nor we will initiate any court proceedings regarding a dispute arising from these Terms until we have attempted to settle the dispute through mediation, and either the mediation has concluded or the other party has failed to participate for at least 30 days from the mediation’s commencement date.

**10. Our Responsibility to You**

10.1 We take full responsibility for any harm caused by our negligence, dishonesty, or the actions of our team or partners. This includes situations where someone gets hurt or dies because of our mistake.

10.2 We cannot be held responsible for lost profits or any other indirect consequences that might arise from your order.

10.3 Our total liability to you, regardless of the situation, is limited to the amount you paid for the product or service in question.

10.4 By law, we cannot always offer additional guarantees or warranties on our products or services. This means we can’t promise they will always work perfectly or meet your specific needs. We also cannot guarantee that our website or any messages we send you will be completely free of errors or harmful elements.

10.5 We are not responsible for the actions of other companies or individuals, even if we recommend them to you. 

10.6 We are not liable for any lost profits, business interruption, or missed opportunities if you use our products or services in a way that goes against these terms.

10.7 It’s important that you inform your doctor or other healthcare professional about any products or services you get from us, especially if you’re acquiring them for someone else. We are not responsible for any problems that arise if you don’t do this.

11. Events Beyond Our Control (Force Majeure)

We understand that sometimes unexpected events can happen that prevent us from meeting our deadlines or fulfilling your order. In these situations, where the issue is beyond our reasonable control, we will:

  • Let you know about the problem as soon as possible.
  • Do everything we can to minimise any delays.
  • If we can’t resolve the issue, we’ll cancel your order and provide a full refund using the same payment method you used.

12. TRANSFER OF RIGHTS AND RESPONSIBILITIES

12.1 We reserve the right to transfer (assign) our rights and obligations under these Terms to a third party, particularly in the event of a business sale. Should this occur, we will notify you, and your rights under these Terms will remain unaffected.

12.2 You are not permitted to transfer (assign) your rights and obligations under these Terms to any other party.

OUR POLICY ON CANCELLATION

INFORMATION REGARDING YOUR RIGHT TO CANCEL THIS AGREEMENT

You have the right to cancel this agreement within 14 days without providing any reason.

The 14-day period commences:

  • For physical items: upon receipt.
  • For multiple Products: upon receipt of the last item.
  • For regular supplies: upon receipt of the first consignment.

How to Cancel Your Order

You have the right to cancel your order within 14 days of receiving it. There’s no need to use a specific form, but you can simply let us know by email or mail.

To ensure a timely cancellation:

  • If you choose to email us, send it before the 14-day period ends.
  • If you prefer to send a letter, make sure to post it before the deadline. Keep your proof of postage for your records.

What Happens After You Cancel

Once you cancel your order, we’ll provide a full refund, including the delivery charges (unless you chose a non-standard delivery option).

Please note: We might need to deduct a small amount from your refund if the product shows signs of damage that goes beyond simply trying it out.

Here’s how you’ll receive your refund:

  • If we receive the product back from you: We’ll issue the refund within 14 days of receiving it.
  • If you provide proof you’ve returned the product: We’ll issue the refund within 14 days of receiving that proof.